FAQ: General

Ideally, we prefer documents to be submitted in pdf-a format. Alternatively, you can also submit documents in the file formats pdf, ascii, jpg, tif, gif, bmp or doc/ docx.

Please only use safe channels of communication complying with data protection standards if personal data is involved. To this end, we offer:

1. Electronic Court and Administration Mailbox (EGVP)
2. De-Mail
3. Fax

Here you find further information on the different channels of communication:

to submission of applications

Whenever you have to sign a document (formal application), we need a signed document to be supplied via one of the options listed below in addition to the electronically submitted documents:

1. With qualified electronic signature
2. Fax

Of course, you can also send your documents per mail.

If there is no form for your request available in the authority finder (ZuFiSH), you may submit an informal application or notification and you can submit the required documents as attachments. If there is a form available, you have to use the form.

Note: Available forms are only displayed if you indicate the location in addition to the required administrative service!

to ZuFiSH (only in German language)

We approach the competent authorities and forward your documents within the framework of our competences as required. If a first visual check of your documents reveal that a piece of information is missing, we will get back to you.

Afterwards, the competent authority formally checks your documents for completeness, acknowledges receipt of your documents and processes your request. If your help is required, e.g., if you need to submit additional documents, provide further information or if you have to pay a fee, you will receive unsolicited information.

Furthermore, you can contact us at any given time until the competent authority has ruled on the application.